Understanding event deletion permissions and procedures. All user types have the same deletion capabilities within their assigned centers.
Overview
Event deletion capabilities are the same across all user roles. Unlike other features with varying permission levels, all authorized users can delete events within their assigned centers. The main difference is which centers each user level can access.
Key Features
All user types can delete events in their accessible centers
Access determined by user role and center assignment
Active events require confirmation before deletion
Deleted events cannot be recovered
Permission-Based Deletion
All user types have the same deletion capabilities. The difference is which centers they can access.
Deletion Capabilities:
Can delete all events at their assigned center
Can delete currently active events with confirmation
Can remove past or expired events
Cannot delete events at centers they don't manage
How to Delete an Event
Navigate to Events Page
Go to Events in the Portal CMS
→ Company/System Managers must select a center first
Locate Event to Delete
Find the event using search or browse
→ Use filters to quickly locate events
Click Delete Icon
Click the red trash can icon on the event card
→ Delete icon is located on the event card
Confirm Deletion
Confirm you want to permanently delete the event
→ Active events will prompt for confirmation
Event Removed
Event is permanently deleted from the system
→ Deletion cannot be undone
When to Delete Events
Canceled Events
Events that have been canceled and won't take place
Recommendation: Delete immediately to avoid confusion
Past Events
Events that have concluded and are no longer relevant
Recommendation: Delete after event is complete to keep event list current
Duplicate Events
Accidentally created duplicate event entries
Recommendation: Delete duplicates and keep the correct event
Incorrect Information
Events created with wrong information that cannot be fixed by editing
Recommendation: Delete and recreate with correct information
Test Events
Events created for testing or training purposes
Recommendation: Delete test events before they go live
Alternatives to Deletion
Before deleting an event, consider these options:
Toggle event to inactive to hide it without deleting
When to use: When event might be reactivated or used as a template
Update event information instead of deleting
When to use: When event date or details change but event is still happening
Allow event to expire naturally after its end date
When to use: When event is already past or will end soon
Best Practices
Before Deleting Events
- • Verify the event is truly no longer needed
- • Check if the event should be edited instead of deleted
- • Notify relevant staff about event cancellation or removal
- • Save event details if you might need them for future reference
- • Consider deactivating instead of deleting if uncertain
- • Confirm you're deleting the correct event
Deletion Best Practices
- • Delete canceled events immediately to avoid shopper confusion
- • Clean up past events regularly to keep the event list current
- • Don't delete events that might recur (deactivate instead)
- • Always read the confirmation message before proceeding
- • Document reason for deletion if part of event management process
- • Communicate deletions to team members who might be affected
Managing Event Lists
- • Use filters to view only active or expired events
- • Regularly review and clean up old events
- • Archive event details externally before deleting if needed
- • Keep event list manageable by removing outdated entries
- • Use consistent criteria for when to delete vs deactivate
- • Schedule regular event list maintenance
Important Notes About Event Deletion
- • All user types can delete events within their assigned centers
- • Company and System Managers must select a center from top selector to access events
- • Deletion is permanent and cannot be undone
- • Active events will prompt for confirmation before deletion
- • Deleted events are immediately removed from all displays
- • Event deletion does not require special permissions beyond center access
- • Categories are not deleted when removing the last event in that category
Need Help with Event Deletion?
If you're unsure whether you should delete an event or need assistance with event management, contact our support team for guidance.
Contact Support